Refund & Returns Policy
No Returns on Customized Products
As our products are made on-demand and personalized specifically for each order, we do not accept returns or exchanges unless the product is damaged or defective upon arrival.
Damaged or Defective Products
If you receive a product that is damaged, defective, or misprinted, please contact us within 30 days of receiving your order. We will provide a replacement or refund in such cases.
To initiate a return or replacement for damaged or defective products, please contact us at hello@designdose.shop with:
- A description of the issue
- Quality photos of the damaged or defective product
- Your order number
Wrong Address or Failed Delivery
If you provide an incorrect address and the order is returned to our fulfillment center, you will be responsible for covering the reshipping costs. Please double-check your shipping address before finalizing your order.
In the case of orders that are marked as delivered but not received by the customer, we recommend checking with your local post office or courier service. Unfortunately, we cannot issue refunds for lost or stolen packages once they have been marked as delivered.
ORDER FULFILLMENT
Production Time
Each product is made to order, and production usually takes between 2-7 business days. Once production is complete, your item will be shipped based on your selected shipping method. It may take up to 20 days to receive your order.
Split Shipments
Depending on the items you order, your purchase may arrive in multiple packages, as some products are fulfilled at different facilities.
CANCELLATION POLICY
Cancelling Orders
Since all our products are printed on demand, we can only cancel your order if the cancellation is made within 3 hours of placing the order, and if production has not begun. Please contact us at hello@designdose.shop as soon as possible if you need to cancel an order.
Contact Information
If you have any questions regarding shipping, returns, or other policies, feel free to reach out to us at hello@designdose.shop.